We are a full provider for the Hearing Services Program - meaning we can provide fully subsidised appointments and fully subsidised hearing aid sales for eligible clients.

Speak to us about what funding availability may be available for you. We will check your eligibility and can explain to you how the Hearing Services Program works. 

If you would like to receive services at our clinic, please note that fees are only applicable to Private clients.

For your first visit, we charge $99, during which you will receive a comprehensive hearing assessment along with a hearing aid tune-up in a one-hour appointment. However, if you have seen Jason the audiologist before we will completely waive this fee.

For HSP/DVA clients (people with eligible pension cards or DVA cards) there will never be any costs involved with relocating to us. You can relocate to us for free, as you would any other clinic.

To ensure you receive prompt service, we kindly ask that you schedule all your appointments in advance. Appointments can be made over the phone or via our online booking system on our website. 

We do not offer a "walk-in service" during week days. We are open Tuesday to Saturday.

Our Albany clinic offers a walk-in service on Saturday mornings from 9:00 AM to 11:00 AM, with no appointment necessary. To been seen on Saturday morning, you must have been seen by us before and completed the new-client onboarding.

Well, there is many!

• Longer appointment times with the same audiologist - enabling you to develop trust and rapport.

• We do not charge more for rechargeable hearing aids (excludes Standard range).

• As an ethically minded audiology clinic, we stand out by providing quality hearing aids at fair prices, not just any hearing aid for less.  Major chains and large providers push inferior hearing aids that are often regarded as subpar. Unfortunately, the hearing aids that are among the least effective and most poorly manufactured are also some of the best-selling products on the market today. However, the public remains largely unaware of this unsettling fact.

• We proudly display our prices online, instead of merely stating we do! Many independent clinics claim their pricing is "transparent," yet a site search often shows no actual prices at all! This is because they actually have about 20% flexibility in hearing aid pricing, with costs sometimes exceeding $11,000! Our hearing aids are fairly priced, starting from $1495 with no hearing aids exceeding $7595.

• We are not affiliated or owned by hearing companies or large corporate body - ensuring you receive unbiased, ethical advice. 

• We are a local family practice - your support is directly reinvested into our local community, not sent overseas or to some corpo multi-millionaire living in Bellevue Hill. 

• We offer a comprehensive home-visit service. And unlike our competitors, we use state-of-the-art testing equipment for this. Home visits are a great option for those who have mobility and transport issues! 

Please book our Standard hearing assessment.

Time permitting, yes! We can conduct both ear wax removal and a comprehensive hearing assessment in a single appointment. However, please note that depending on our scheduling availability, we cannot guarantee this service will be available at every visit. If you suspect a wax buildup before your assessment, kindly inform us in advance so we can allocate the necessary time.

Unfortunately, no, children are not able to be seen at our clinic.  We can only see clients who are aged 18 years and older.

However, for anyone up to the age of 26, we have an obligation to advise that these clients are entitled to more government support when seen by Australia Hearing.  If you are under the age of 27 and require services from Hearing Australia, you can visit www.hearing.com.au for more information.

Our audiologist is an accredited audiologist under Audiology Australia and a licenced Medical Provider for the Australian Government Hearing Services Program. He has also completed comprehensive ear wax management courses. He trained as an audiologist at the University in Western Australia and holds a Master's in Clinical Audiology, along with undergraduate degrees in Medical Science and Population Health. He has more than 7 year's experience in adult hearing rehabilitation (hearing aid prescription) and ear wax removal. 

Our home service is only billed privately and cannot be paid for under the HSP program. However, home services can still be provided to HSP clients. If you are an HSP client and wish to receive services at home, please speak to us.

Yes, we do. We can provide a hearing assessment and report to your doctor detailing your eligibility todrive with/without hearing aids. 

Regrettably, we cannot assist with this.  We have opted not to carry out this procedure due to the processing timeframes associated with DVA.

However, you may discover that various audiology clinics in Albany are happy to perform this service. 

As our clinic grows, we will look at providing extended opening days in both Albany and Denmark. However, as we are a brand-new clinic, there is currently no plans to extend operating days just yet.

We assure you that after your free complimentary hearing checkup, you will not receive any marketing calls, emails, or texts from us. We prioritise ethical practices, and understand the annoyance of marketing teams just like anyone else!

Unfortunately, no. Australia does not provide audiology billing through Medicare or concession cards. However, funding can be provided through the Australian Government Hearing Services Program or DVA, for eligible clients.

Yes, we can. We can provide a medical report for your treating doctor. We do not charge extra for medical reports at our clinic, unless requested at wax/fungal removal appointments.

All our testing equipment is calibrated specifically for mobile operations, and we only use the best on the market - state-of-the-art wireless systems sourced from the United States manufacturers. 

When hearing thresholds are measured during home-visit hearing tests, we use a special type of ear plug called "inserts" which allow for greater sound attenuation in comparison to over-the-ear headphones often used in clinics. This allows for accurate testing even with background sounds present. Furthermore, ambient noise-floor levels are always live-measured during testing, to ensure all results are accurate and adhering to industry standards.

• If hearing testing takes place in at your home, it's important to have a moderately quiet environment for compliance and accurate results. That said, the only situations where this might pose a challenge are in homes located near roadwork or those with many young children running around.

• We need access to 230v wall power supply.

• When hearing aids are being set up for first-time use or require software/sound adjustments, we require homes to be within a 4G coverage area.

We charge extra for medical hearing assessments because we perform a few more testing procedures at these appointments over our standard assessments. Usually this is done for clients who are going to see an ENT to discuss treatment/surgery pathways. These tests are not required at all hearing assessments, allowing for a cheaper testing option for clients who do not necessarily need them.

Yes, our audiologist will attend your appointment in a 4WD vehicle, allowing us to reach nearly all property types. We can attend remote properties, including farms.

We cannot do cochlear candidacy testing at home appointments or any free-field testing. Otherwise, all other tests we perform in the clinic can be performed at people's homes.

We can accept all major types of payment, including eftpos, cash or bank transfer.

Our audiologist will always attend your home-visit appointment with a mobile eftpos machine and provide a tax invoice.