FAQ about our services

What qualifications does your audiologist have?

Our audiologist is an accredited audiologist under Audiology Australia and a licenced Medical Provider for the Australian Government Hearing Services Program. He has also completed comprehensive ear wax management courses. He trained as an audiologist at the University in Western Australia and holds a Master's in Clinical Audiology along with a Medical Science undergraduate degree. He also more than 7 year's experience in adult hearing rehabilitation (hearing aid prescription).

Are children able to be seen at your clinic?

Unfortunately, no, children are not able to be seen at our clinic.  We can see client's aged 18 years and older.

However, for anyone up to the age of 26, they are entitled to more government support, if seen by Australia Hearing.  If you are under the age of 26 and require services from Hearing Australia, please visit www.hearing.com.au for more information.

Why should I come to your clinic over the many chain hearing clinics available to me? What benefits will I get with you over them?

Well, there is many!

  • We offer quality hearing aids, starting from as low as $1695.

  •  longer appointment times with the same audiologist - enabling you to develop trust and rapport.

  • We do not charge more for rechargeable hearing aids at our clinic (excludes Standard range).

  • As an ethically minded audiology clinic, our distinction lies in offering quality hearing aids at reasonable prices, rather than just any hearing aid for less.  Major chains and expansive multidisciplinary healthcare providers currently employ clever marketing strategies to promote inferior devices that are widely recognised within the industry as subpar. Without specifying names, the most frequently sold hearing aids these days are actually widely known within the industry as the least reliable. This occurs because clinics are tied to large favourable purchasing contracts, leading to a compromised quality and significantly higher rates of malfunction. However, don't just rely on our statements - dedicate some time to exploring the online reputations of the manufacturers we partner with.

  • We proudly display our prices online, instead of merely stating it. Within the industry, many independent clinics assert on their websites that their pricing is "transparent," yet a thorough search of their entire site often reveals no pricing information at all! This tactic is typically employed because they maintain approximately 20% flexibility in the prices they can charge for their hearing aids and their hearing aids often cost upwards of $11,000! 

  • We are not affiliated or owned by hearing companies or large corporate body - ensuring you receive unbiased advice. 

  • We are a local family practice - your support is directly reinvested into the community, not sent overseas.

  • We offer a comprehensive home-visit service. And unlike our competitors, we use state-of-the-art testing equipment for this. Home visits are a great option for those who have mobility and transport issues! 

Will you be expanding your clinic operation days to more than 2-days per week in Albany and Demark?

As our clinic grows, we will look at providing extended opening days in both Albany and Denmark. However, as we are a brand-new clinic, there is currently no plans to extend operating days just yet.

How do you perform hearing assessments in people's homes accurately with noise present?

All our testing equiptment is calibrated specifically for mobile operations and we only use the best on the market - state-of-the-art wireless systems sourced from the United States manufacturers. 

When hearing thresholds are measured during home-visit hearing tests, we use a special type of ear plug called "inserts" which allow for greater sound attentionation in comparsiion to over-the-ear headphones often used in clinics. This allows for accurate testing even with background sounds present. Furthermore, ambient noise-floor levels are always live-measured during testing, to ensure all results are accurate and adhering to industry standards.

That being said, clearly, all testing of hearing must be performed without signifcant background noise present at homes. Examples of noises not tolerated during testing includes families talking loudly in a room next door or children running around the house.

Generally speaking, the only times testing would not be appropriate to perform at someone's home would be if road works were being performed outside. If this is the case, please let us know prior to booking your appointment.

If I'm not a eligible DVA/HSP client, can I receive a rebate on hearing aids or appointments through Medicare or my Commonwealth Card?

Unfortunately, no. Australia does not provide audiology billing through Medicare or concession cards. However, funding can be provided through the Australian Government Hearing Services Program or DVA, for eligible clients.

Can I receive rebates for hearing aids through my private health fund?

Yes, if your private health fund provides hearing coverage, you may be entitled to a rebate for your hearing aids. The amount provided depends on your specific health fund policy. You will need to speak to your health fund provider first to determine the amount you are entitled to. If you have hearing on your policy, you'll likely be entitled to around $800-1000 towards your hearing aids.

We are not Hicaps registered, therefore, the rebate amount can only be provided from your health fund after the purchase is made from the invoice we provide you.

Can you access my property if I live on a farm or remote location and only have 4WD access? 

Yes, our audiologist will attend your appointment in a 4WD vehicle, allowing us to reach nearly all property types. We can attend remote properties, including farms.

Do you do hearing assessments for driving licences purposes?

Yes we do. We can provide a hearing assessment and report to your doctor detailing your eligibility to drive with/without hearing aids. Our hearing assessments for driving licensing can be performed at your home or our clinic, starting from $150.

If I require a medical report for my doctor or workplace, can you provide this at the appointment?

Yes, we can. We can provide a medical report for no cost at your hearing assessment.

There are no added charges for medical reports for eligible HSP clients.

What type of payments do you accept?

We can accept all major types of payment, including eftpos, cash or bank transfer.

Our audiologist will always attend your home-visit appointment with a mobile eftpos machine and provide a tax invoice.

Are you a full Hearing Services Program provider? What services can be provided for me if I'm an eligible pensioners or DVA client?

We are full providers for the Hearing Services Program clients and DVA clients. 

Speak to us about what funding availability may be available for you. We will check your eligibility and ensure all entitlments available to you are explained and fully provided during delivery of services.

Home-visits are billed privately and cannot be paid for under the HSP program.

Are there any tests that can't be performed by your audiologist during your home-visits, in comparision to your clinic testing?

We cannot do cochlear candidacy testing at home appointments, otherwise all other tests can be performed at homes.

To name a few, we can do wax removals, ear infection treatment, hearing aid programming, hearing aid new fittings, or on-going hearing aid counselling and support.

If I'm a private client and wish to receive services at your clinic, how will I be billed?

If you are not under an Aftercare Plan or 4-months post purchase period, you will be billed for the individual appointments that are booked. All our pricing for private clients is available on our "all services and pricing" page.