Aftercare Plans are inclusive of all the following services
No charges for appointment related to hearing aid support/ hearing monitoring
Loan hearing aids when needed
Yearly review appointments
No charges on any hearing aid parts
Unlimited supplies of hearing aid batteries
$500 replacement rebate if devices are lost or damaged beyond repair
Aftercare Plan Terms of Service
Aftercare Plans provide "no cost appointments" for the duration of the plan purchased. "no cost" appointments include any appointment related to hearing monitoring or hearing aid aftercare and support. For more information on what is not covered under the Aftercare Plans, please see "what services are not covered" stated in our FAQ below.
Aftecare Plans are only available for Private clients who have purchased hearing aids from our clinic. For HSP/DVA clients, maintenance and appointment costs are covered under the services of the program, and therefore Aftercare Plans are not applicable for these clients. There is no added insurance coverage for hearing aids under an Aftercare Plan. All hearing aids sold by us include 3 year manufacturer warranty, however, this does not include coverage for hearing aids damaged by the user. In cases of this, our replacement rebate applies.
Aftercare Plans are non-refundable. However, in the unfortunate event of passing, we will always honor a refund for the remaining period on the plan.
$750 rebate means a $750 discount on replacement hearing aid sold by us. To be eligible for a $750 rebate, the devices must be lost or damaged beyond repair. Damaged beyond repair is determined by us . In the event that the specific hearing aid is not available from the manufacturer, we will still provide this discount amount on an alternative device of your choosing.
Home visit appointments are exclusively available for homes and aged care facilities situated within the specified regions we cover. Unfortunately, we are unable to make any exceptions to this policy.
We reserve the right to determine the suitability of specific homes and aged care facilities for the delivery of services. Certain residences may not meet the necessary criteria for testing due to reasons related to hygiene, safety, or excessive noise floors. In such cases, we will always provide in-clinic appointments as an alternative option.
We do not charge for Aftercare support during the first 4 months after purchase, to ensure client's are completely happy with their hearing aid purchase and have no hidden fees. After this period is over, we charge for Aftercare Plans because we do not build these costs into the prices of our hearing aids. We instead prefer to provide high-quality hearing aids at fair prices, with the option of paying for these extra services when client's require them.
Other providers build this into their hearing aid sale price, by either over-charge for hearing aids (think $9,000 hearing aids), or provide you with low-quality hearing aids and build the extra profit into the costs of your future appointments. Either way, there's always a catch when this is delivered at "no-cost" to clients. We just prefer to be upfront about it!
Aftercare Plans are highly recommended for older clients (those aged over 70), as these clients will generally require more support in man agement, with more frequent visits to the clinic each year than younger clients. Not all clients are equal in their needs and ability to manage hearing aids - optional Aftercare Plans serves to lower the cost for clients who don't need as much assistance as others, while also lowering the cost for clients who have higher management and support needs.
To provide you with a rough guide on whether an Aftercare Plans is the best option for you, we can tell you that those aged over 70 will generally require 3 -5 audiology appointments per year , while those aged under 70 will generally require around 1-3 appointments per year. Hearing aid users will also spend approximately $100-150 in parts and supplies per year in upkeep of hearing aids.
Please note, if you are a younger client or do not intent on saying in the Albany-Denmark region long-term, an Aftercare plan is probably not required for you.
Any appointment unrelated to hearing aid aftercare and support or hearing monitoring is not included in the plan . For example, a self-elected appointment for approval to get your drivers licence renewed, or a hearing assessment requested by your doctor or treating specialist due to previous unreported medical condition.
Ear wax removal services are not included.
Replacement of hearing aid earmoulds (unless due to manufacturer fault).
Aftercare Plans are only available for hearing aids purchased from our clinic. If you are a Private client with exsisting hearing aids and wish to be seen by our clinic , you will be charged at our standard billing rate (per booked appointments).
