Yes, if your private health fund provides hearing coverage, you may be entitled to a rebate for your hearing aids. The amount provided depends on your specific health fund policy. You will need to speak to your health fund provider first to determine the amount you are entitled to. If you have hearing on your policy, you'll likely be entitled to around $800-1400 towards your hearing aids (total rebate amount for two devices). 

If you purchase hearing aids from our clinic, we include with the sale price:

• No-obligation, free trial period of 1-2 weeks (on selected models);

• The costs for the hearing aid fitting appointment and two follow-up appointments;

• After these 3 appointments are completed, you are still entitled to Aftercare services for a period of 4 months;

• We also include spare domes, filters and batteries to last you for at least 6 months of use;

• All hearing aids we sell also come with a 3-5 years of manufacturer warranty;

• 5 week full money back guarantee.
  

Yes we do. We only work with the worlds leading hearing aid manufacturers, including the worlds top two.

Also, because we are an independent hearing clinic, we have the freedom to recommend the best hearing aid for you from multiple brands, while most of the other clinics are locked to one or two brands.

If you want review the companies we work with they can be found here:

• Oticon

• Phonak 

• GN ReSound

• Widex

Funny isn't it. The websites of nearly all hearing clinics have a 'pricing information' section, but when you go into them, lo and behold, no prices! This is actually a sign of 'bait pricing' and 'opaque pricing'. In essence - it's the process of varying prices, with fake sales being offered to more hesitant clients. 

We reject this model, and have instead opted for an honest and upfront approach.

Yes, we sell AI hearing aids at our clinic - they are available in our technology range of Excellence, Aristo and Tribe. Hearing aids in Standard Plus and Standard are not AI devices.

When discussing AI in hearing aids, many people may not realise that AI-driven machine learning algorithms have existed in these devies for almost twenty years. However, the newer generations using Deep Neural Networks, notable improvements are definitely now being seen. This is mostly around their capacity to learn from their users' listening environments and more effectively suppress background noise. Meaning, people who struggle to hear in background noise and in social situations, are currently benefiting the most.

Yes, marketing hype does exist to some degree, because the technology still has a long way to go. However, it's not merely hype either. Previously, if a client updated to the next generation of hearing aids (assuming the same technology level was purchased again) it was common to expect around a 6-10% increase in their improvements to hearing. However, today, when using good AI devices, this is often closer to 10-20%. Thus, while AI tech isn't a revolutionary force yet, a doubling in outcomes marks a notable advancement from pre-AI technology.

Yes, there is a difference. A decade ago, we would have said there was minimal distinction among the leading hearing aid manufacturers worldwide. However, industry mergers, volume-based providers, along with pressure to lower production costs, has now resulted in a market flooded with variability in hearing aid quality. This is more to do with reliability/ durability and battery technology issues, over hearing-performance differences, although differences definitely exsist in performance areas too.

With nearly a decade of experience working with every major hearing aid manufacturer in the industry behind us, we know which companies we can trust, and which companies to avoid.

No, they are not. We charge based on the technology level, not style of device sold. 

Yes - if the hearing aid is produced by Phonak, Oticon, GN ReSound or Widex, we can source it for you! 

Once your hearing assessment is finalised, we can fit you with hearing aids within 7-8 working days.

If you have opted for our same-day assessment and fit service, you will be fitted with devices on the day, with no wait required.

If you chosen order is for a custom-made hearing aid (in-the-ear), please note that these are crafted in Sydney or Brisbane, and thus necessitate a longer production time. In most cases these can be fitted within 2.5 weeks.

For HSP clients, devices purchased under the program will retain their warranty for 5 years since date of purchase. For private clients, your warranty will vary between 3-5 years, depending on where you got them from.

If devices arrive outside the warranty period, please be advised you'll likely be liable for repair costs. However, if they are in warranty, we do not charge our clients anything for warranty repairs.

When you attend your hearing assessment, your audiologist will discuss technology aspects in greater detail, enabling you to make a completely informed decision on your technology choice. Following clinical best-practices, technology decisions are only fully made once the person's hearing loss is understood. However, that being said, there are some things you can start to think about prior.

Modern hearing aids are now very advanced, acting as mini-computers that isolate speech from background noise. In challenging sound environments, this require advanced processing chips, firmware, and optimized power management. Simply put, more challenging hearing scenarios necessitate higher technology requirements.

For instance, if you are a still a moderately social person, still in the workforce or enjoy a considerable amount of time outdoors, you would want to consider investing in mid to high-level technology available in our Tribe, Excellence, or Aristo (AI-powered range).

On the other hand, if you are mostly at home and or not an overly social person, let's say, only in group or noise situations less than twice a month or less, your hearing needs would be less demanding. In this case, our Standard or Standard Plus range, would honestly be all you'd need!

Absolutely! If you're not entirely satisfied with the initial style of hearing aids, we will offer a second fitting option for your convenience. You will only be charged for any price differences between the hearing aids, with no additional fees involved.

Yes - we always perform REM when prescribing hearing aids, at yearly review appointments, for new-incoming clients, or when we think you may need it. 

Why is REMS important? REM effectively measures a hearing aid's performance by evaluating the sound it's producing at the persons eardrum in real-time which also factors in the acoustic coupling and accounts for the persons ear canal's unique resonance - allowing audiologists to provide tailored frequency-specific amplification that directly targets the user's hearing loss at each frequency. This ensures sound is delivered where it's needed, and not, well, where it is not.  This results in a more natural sound and improved hearing. REM is the most vital procedure we perform as audiologists.

REM is the main reason why over-the-counter and on-line sold/self programmed hearing aids are inferior to prescription based hearing aids.