We are a full provider for the Hearing Services Program - meaning we can provide subsidised appointments and hearing aid for eligible clients under the program.

Home visits are also available for HSP clients.

Speak to us about what funding availability may be available for you. We will check your eligibility and can explain to you how the Hearing Services Program works. 

If you would like to receive services at our clinic, please note that fees vary depending on whether you are a private client or DVA/Hearing Services Program (pensioner) client.

For private clients already using hearing aids - we charge $140 for your first appointment. You will receive a hearing assessment along with a hearing aid tune-up, in a one-hour appointment. However, if you have seen Jason the audiologist before we will waive this fee.

For HSP/DVA clients already using hearing aids - we charge a $45 yearly co-payment fee, which covers your maintenance under the program. However, this is not payable at your first appointment, only when your HSP voucher requires renewal. HSP clients receive identical on-boarding services as private clients. 

• Longer appointment times with the same audiologist.

• We have the lowest prices in the whole of Albany and Denmark for entry-level rechargeable hearing aids!

• As an ethically-minded family practice, we stand out by providing quality hearing aids at fair prices.

• We proudly display all our prices online, instead of merely stating it! 

• We are not affiliated or owned by hearing companies or large corporate body.

• We offer a comprehensive home-visit service.

• As locals, your business is re-invested into the local community, not sent overseas.

We kindly ask that you schedule all appointments in advance. Appointments can be made over the phone, via our online booking system, or by dropping into one of our clinics to see us. While we do welcome walk-ins for scheduling appointments, please be advised that a prior booking is necessary to secure a consultation.

As the Australian audiology sector has progressed, vertical integration, particularly through ownership by overseas hearing aid companies, now dominates the landscape. This has created an environment of volume-driven, brand-centric pushing of specific hearing aid models into the marketplace. So what does this mean for the end user? Generally, there are two possible outcomes - premium hearing aids being offered at excessively high prices, or more recently, with multidisciplinary healthcare providers entering the fray, the market being saturated with cheap "junk branded" hearing aids - cheekily advertised as "fantastic deals".

So how does this tie into indepedents? Well, because independent aren't tied to hearing aid company ownership, you're far more likely to receive honest advice on hearing aids. Conversely, you're less likely to be sold a junk product, meaning a more enjoyable experience with hearing aid use.

Moreover, independent clinics, such as ours, don't typically don't adhere to sales targets or commission-based models. This means when you consult with an independent, you're far less likely to be "upsold" a hearing aid that you may not even require. 

So whether it's Southern Hearing Excellence or another independent clinic, believe us when we say - choosing an independent hearing clinic is the smart way to go!

Unfortunately, no, children are not able to be seen at our clinic.  We can only see clients who are aged 16 years and older.

However, for anyone up to the age of 26, we have an obligation to advise that younger clients are entitled to some government support when seen by Australia Hearing.  If you are under the age of 27 and require services from Hearing Australia, you can visit www.hearing.com.au for more information.

Our audiologist is an accredited audiologist under Audiology Australia and a licenced Medical Provider for the Australian Government Hearing Services Program. He has also completed comprehensive ear wax management courses. He trained as an audiologist at the University in Western Australia and holds a Master's in Clinical Audiology, along with undergraduate degrees in Medical Science and Population Health. He has more than 7 year's experience in adult hearing rehabilitation (hearing aid prescription) and ear wax removal. 

Please book our Standard hearing assessment.

Please book our Standard hearing assessment.

Yes, we do. We can provide a hearing assessment and report to your doctor detailing your eligibility to drive with/without hearing aids. 

Partially - yes! Eligible pensioners under the Hearing Services Program (HSP) are entitled to receive home service through HSP. However, due to the costs involved, we do charge an additional call out fee for this service. Please take a look at our page on home services page, or feel free to reach out to us if you have any questions. 

Regrettably, we cannot assist with this.  We have opted not to carry out this procedure due to the processing timeframes associated with DVA.

However, you may discover that various audiology clinics in Albany are happy to perform this service. 

Unfortunately, no. Australia does not provide audiology billing through Medicare or concession cards. However, funding can be provided through the Australian Government Hearing Services Program or DVA, for eligible clients.

Time permitting, yes! We can conduct both ear wax removal and a comprehensive hearing assessment in a single appointment. However, please note that depending on our scheduling availability, we cannot guarantee this service will be available at every visit. If you suspect a wax buildup before your assessment, kindly inform us in advance so we can allocate the necessary time.

We assure you that after your free complimentary hearing checkup, you will not receive any marketing calls, emails, or texts from us. We prioritise ethical practices, and understand the annoyance of marketing teams just like anyone else!

Yes, we can. We do not charge extra for medical reports at our clinic, unless requested at wax/fungal removal appointments.

All our testing equipment is calibrated specifically for mobile operations, and we only use the best on the market - state-of-the-art wireless systems sourced from the United States manufacturers. 

When hearing thresholds are measured during home-visit hearing tests, we use a special type of ear plug called "inserts" which allow for greater sound attenuation in comparison to over-the-ear headphones often used in clinics. This allows for accurate testing even with background sounds present. Furthermore, ambient noise-floor levels are always live-measured during testing, to ensure all results are accurate and adhering to industry standards.

• If hearing testing takes place in at your home, it's important to have a moderately quiet environment within the home, for compliance and accurate results. However, normal, outside sorrounding environmental noises will not impacting hearing tests.

Yes, our audiologist will attend your appointment in a 4WD vehicle, allowing us to reach nearly all property types. We can attend remote properties, including farms.

We cannot do cochlear candidacy testing at home appointments. Otherwise, all other tests we perform in the clinic can be performed at people's homes.

Your personal information provided to us is always stored securely and confidentially on a cloud-based encrypted database, which adherts to ISO/IEC 27001 certified Information Security Management System (ISMS).

For private clients - your personal information is never shared with any third parties. For clients under the Hearing Services Program (HSP) - at times we may be required to share your personal information with the Australian Government Department of Health, Disability and Ageing, performed in accordance with HSP compliance and regulations. 

We can accept all major types of payment, including eftpos, cash or bank transfer.

Our audiologist will always attend your home-visit appointment with a mobile eftpos machine and provide a tax invoice.