Terms of service
Hearing aid terms of service
The full terms that apply to hearing aid purchases at our clinic, covering pricing, what is included, trial and return periods, warranty, earmoulds and technology levels. If anything here is unclear, please call us on 0429 561 632 and we will talk it through before you commit to anything.
Pricing information and cost of the recharge upgrade
- Hearing aids (devices) advertised are for standard dome-coupled hearing aid sales only.
- Our hearing aids can be provided as two options in relation to power source: 1) disposable battery; 2) rechargeable battery. We do not charge more for rechargeables for devices in the technology levels of Standard Plus, Tribe, Excellence and Aristo (excludes custom devices).
- If the selected device does not include the recharge upgrade, this can be provided for $450 (total for two devices) on top of standard pricing. Please note that most technology levels we sell only come in a recharge option.
- Custom hearing aids (in-the-ear style) are available in our technology levels of Standard, Tribe and Excellence, quoted in disposable battery. A recharge upgrade is available on selected models.
What is included with your purchase, and payment terms
- All hearing aid sales include the following as standard: 2x hearing aids and 1x charger unit (when sold in recharge). There is no GST on hearing aid purchases.
- On top of the devices provided, we also include the following services: 1x hearing aid fitting appointment; 2x follow-up care appointments; unlimited in-clinic bookings of appointments for a period of 4 months post fitting date. Consumables included with devices are 8x domes and 2x packet filters. For sales of disposable battery-operated hearing aids, we include 6 months of batteries with your purchase at no extra cost.
- All prices listed are for delivery of services at our clinic. However, when requested, this can alternatively be delivered at clients' homes (fitting and follow-up appointments). Home-service fittings will incur additional costs.
- All devices provided on trial are done so on a 10 day period, starting from the fitting date. Full payment or the return of devices, in their fully operational condition, is required by the end of this period. Due to the manufacturer's payment terms, we regret that we are unable to offer any extensions on trial periods. A maximum of 2x trials is allowed by our clinic.
- After payment for devices is made, devices can still be returned for a full refund up to 30 days post fitting date. Extensions on this return period can be provided on compassionate grounds, however please note this can only be provided if arranged in advance with us. If a request for an extension on returns is not made to us prior to the 30 day cut-off, full payment is final.
Manufacturer warranty terms
- The warranty period on all devices sold in the technology levels of Standard, Standard Plus or Tribe includes a 3 year warranty. For Excellence and Aristo devices, a 4 year warranty is included.
- Please note, warranty periods listed do not apply to HSP or DVA clients, due to Department of Health regulations. Please speak to us for HSP warranty information.
- Hearing aid speaker units include a 12 month warranty.
- Hearing aid custom ear moulds include a 12 month warranty.
- The warranty on all hearing aid-related items is a manufacturer warranty between yourself and the hearing aid vendor, managed by our clinic. If devices need to be sent for manufacturer warranty repair, the cause of malfunction is not determined by us.
- Please be aware that manufacturer warranties for both devices and hearing aid speaker units exclude physical damage to devices or exposure to chlorinated or salt water.
- If a fault does arise from a manufacturer defect while devices are within the warranty periods, we will provide loan devices to clients at no additional cost. Please note, loan devices may differ from the devices purchased. Loan fees may apply when the devices have not been purchased from our clinic.
Technology levels, models and manufacturer specifications
- All hearing aids sold pertain exclusively to select models sourced from our partnered manufacturers: Phonak, Oticon, Widex and GN ReSound.
- Should clients request hearing aid models not included in this range, we are able to accommodate these requests, provided the devices are sourced from our partnered manufacturers. Please be advised that price adjustments may occur.
- If you require more detailed information on the hearing aids we sell, such as a written quote explaining how our technology levels relate to the manufacturers' levels, please feel free to give us a call or book in to see us.
Custom earmould prices
- Device prices shown are for standard dome-coupled hearing aid sales. However, in situations involving moderate to severe hearing loss, hearing aid moulds may be necessary to ensure sufficient amplification for the user. In such cases, varying additional fees will apply, to a maximum of $229. For all new hearing aid sales, we waive our standard mould-fitting fee.
Other terms of service
- If hearing assessment results indicate only 1x hearing device is required for clients, we can provide a 35% discount on our standard price structure for all devices advertised.
- Phone streaming functionality is a standard feature on all behind-the-ear and receiver-in-the-ear devices we sell, with the exception of custom (CIC/IIC) devices. Please keep in mind that phone call streaming compatibility cannot be guaranteed for all mobile phone models. We will thoroughly discuss this aspect during your fitting appointment to ensure compatibility with your selected devices.
- If additional appointments for ongoing maintenance, counselling or device programming are necessary beyond 120 days post fitting date, our standard clinic appointment fees will be applicable for private clients, unless under an Aftercare Plan. While not mandatory, we do highly recommend yearly review appointments to ensure optimal functionality of hearing devices. At these appointments a full hearing assessment is performed, devices receive a software and firmware update, and devices are reconfigured to the client's changes in hearing.
Hearing Services Program and DVA clients
Warranty periods listed above do not apply to HSP or DVA clients, due to Department of Health regulations. Please speak to us for HSP warranty information, or read our funding options.
Questions about any of this before you buy?
We would rather answer them up front. Book a free, no-obligation device discussion, or call and ask.